Shipping Policy
At HillVerge, we want your shopping experience to be smooth from checkout to doorstep. This page covers everything you need to know about how we process, ship, and deliver your orders across India. If you have any questions, we're always happy to help.
Processing Time
Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Please note: orders fulfilled directly by the manufacturer may require an additional 1–2 days for processing before dispatch.
Shipping Partners & Rates
We ship exclusively within India using trusted courier partners — DTDC and India Post. Orders are dispatched from our warehouse in Payyanur, Kannur, Kerala, or directly from the manufacturer depending on the product.
| Order Value | Shipping Fee |
|---|---|
| Above ₹999 | Free Shipping |
| Below ₹999 | Calculated at checkout (based on location & weight) |
Estimated Delivery Times
Delivery timelines vary by location. The estimates below apply to standard orders; manufacturer-fulfilled orders may take 1–2 additional days.
| Region | Estimated Delivery |
|---|---|
| Kerala & nearby states | 2–4 business days |
| Rest of India | 4–7 business days |
These are estimates and may vary during peak seasons, public holidays, or due to factors beyond our control.
🚚 Shipping Coverage
We currently ship to most serviceable pin codes across India. Delivery availability may vary for remote or restricted locations. If a location is not serviceable, our team will contact you and issue a full refund if necessary.
⚡ Expedited Shipping
Expedited shipping may be available on select products. Eligible products will display available delivery options during checkout. Delivery timelines may vary depending on product availability, destination, and courier serviceability.
Order Tracking
Once your order is shipped, you'll receive a confirmation email or SMS with your tracking number and courier details. You can track your shipment directly on the DTDC or India Post website.
If you haven't received tracking information within 3 business days of placing your order, please reach out to us and we'll look into it right away.
Lost or Delayed Shipments
While we do our best to ensure timely delivery, occasional delays can happen due to weather, logistics disruptions, or remote locations. If your order hasn't arrived within the estimated timeframe, please:
- Check your tracking link for the latest update.
- Contact us at support@hillverge.com with your order number.
We'll coordinate with the courier on your behalf and keep you informed every step of the way. In the rare case of a lost shipment, we'll work to resolve it promptly — either by reshipping or issuing a refund.
Cash on Delivery (COD)
We offer Cash on Delivery as a payment option for eligible orders across India. Please ensure someone is available at the delivery address to receive and pay for the order. COD orders that are refused or returned without valid reason may affect your ability to place future COD orders.
Have questions about your shipment? We're happy to help — just drop us a message and we'll get back to you as soon as possible.
📞 Contact Us
HillVerge Private Limited
Email: support@hillverge.com
Website: hillverge.com
Response Time: Within 2 business days
Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Delivery Timeframes
Estimated delivery: 5-7 business days for metro cities, 7-10 business days for other locations across India.
Shipping Carriers
We ship via DTDC and India Post to ensure safe and timely delivery of your motorcycle accessories.
Order Tracking
Once shipped, you'll receive a tracking number via email. Track your order anytime through the carrier's website.
Lost or Delayed Shipments
If your order is delayed beyond the estimated timeframe or lost in transit, please contact us immediately. We'll work with the carrier to resolve the issue.